Frequently asked questions
Clear answers to the questions we hear most about accounts, security, transfers, currencies and support.
Novita Pay by FellaNovita Global operates under a rigorous, multi-layered security and compliance framework including KYC verification, continuous transaction monitoring, encryption of data in transit and at rest, and independent security review. Your funds and data are protected by bank-grade controls.
The platform supports customers across 195+ countries and lets you hold, send and receive more than 150 currencies from a single multi-currency account, each with local formatting for dates, numbers and currency.
Personal accounts can be opened in minutes once you complete identity verification. Business accounts are typically ready shortly after your company documents and directors are verified.
No. Novita Pay is built on transparency. Exchange rates are near-interbank, every fee is disclosed before you confirm any transaction, and there are no surprise maintenance charges.
You can protect your account with biometric login and two-factor authentication. Every device is recorded, sessions can be reviewed and revoked, and login notifications alert you to new-device access.
Yes. The platform automatically detects your device language on first visit and lets you switch instantly at any time from the global language and country selector, with full right-to-left support and localised formats throughout.
No app-store download is required. Novita Pay is a progressive web app you can install to your home screen on any device, and it works even on poor connections.
Support is available 24/7 through in-app chat and secure voice for sensitive matters, in your own language. You can also email support@novitapay.com.
Ready to bank without borders?
Open your free Novita Pay account in minutes and join customers across 195+ countries.