How can we help you today?
Browse guides by topic, find answers to common questions, or reach our 24/7 support team.
Getting Started
Open an account, complete KYC, and set up your profile.
Transfers & Payments
Send local and international transfers, pay bills and buy airtime.
Cards
Create, freeze, and manage your virtual and physical cards.
Loans
Apply for personal and business loans and track your application.
Security & Account
Protect your account with 2FA, biometrics and device management.
Savings & Investments
Grow your money with savings goals and investment options.
Frequently asked
Novita Pay by FellaNovita Global operates under a rigorous, multi-layered security and compliance framework including KYC verification, continuous transaction monitoring, encryption of data in transit and at rest, and independent security review. Your funds and data are protected by bank-grade controls.
The platform supports customers across 195+ countries and lets you hold, send and receive more than 150 currencies from a single multi-currency account, each with local formatting for dates, numbers and currency.
Personal accounts can be opened in minutes once you complete identity verification. Business accounts are typically ready shortly after your company documents and directors are verified.
No. Novita Pay is built on transparency. Exchange rates are near-interbank, every fee is disclosed before you confirm any transaction, and there are no surprise maintenance charges.
You can protect your account with biometric login and two-factor authentication. Every device is recorded, sessions can be reviewed and revoked, and login notifications alert you to new-device access.
Our team is here 24/7
Reach us anytime through in-app live chat, secure voice, or email at support@novitapay.com.